Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, ‘we’ and/or ‘our’ in these booking terms and conditions shall mean United World Travel
All prices are subject to availability and can be withdrawn or varied without notice. The price is guaranteed only when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.
Refunds, Changes and Cancelation Fees:
We will not provide a refund to you until we receive the funds from the relevant supplier. Cancelled booking may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur by liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
Deposit and Final Payment:
You will be required to pay a deposit or deposits when booking. Your consultant will advise you how much that will be. All deposits are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid at the time of booking.
Payments by Credit Card:
Credit card surcharges of 1.80% for Visa and MasterCard, will apply when paying by credit card.
Payments by Cheque:
Please note that cheque payments (including bank cheques) require 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability In respect of cancellation fees, before refunding the balance to you.
Airline taxes are subject to change and are confirmed at the time you airline ticket is issued. There may also be a local tax charged at some airports.
We are an authorised representative of Aussietravelcover Pty Ltd, You must obtain a Product Disclosure Statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision about whether to acquire the product. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Please complete your travel insurance application form, sign it and return it to us. We cannot issue your insurance until this form is provided regardless of whether payment has been made. If you decline travel insurance you may be required to sign a disclaimer.
We act as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators. Our obligation is to make travel booking on your behalf and to arrange relevant contracts between you and travel service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason (excluding fault by us) any travel service provider is unable to provide the services for which you have contracted, you remedy lies against that provider and not with us.
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or directly by the acts, omissions or default, wether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part. Under circumstances where liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements. Nothing in these terms and conditions is intended to limit any rights you may have under the Competition and consumer act 2010 (Cth).
Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests.
Please advise your consultant of your frequent flyer membership details for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Passports & Visas:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which nyou may suffer in reliance on it. If you wish, we can obtain visas for your through this external service and fees will apply.
If you are travelling to the United States:
Please see https://esta.cbp.dhs.gov/esta for information regarding compulsory pre-registration for their visa waiver program. Please note, you may not meet the requirements of ESTA and may be required to obtain a visa.
For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website atwww.smartraveller.gov.au.
You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
We are committed to protecting your personal information.
If any dispute arises in relation to the agreement between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.